Gift Voucher FAQ

Purchasing Gift Vouchers

Gift Vouchers are purchased just like any other item in our store. You can pay for them using our standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. Please note that for security reasons there can sometimes be a short delay in purchasing a Gift Voucher and it showing up in your account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send on the Gift Voucher to someone via email.

How to Send Gift Vouchers

Once you have purchased a Gift Voucher, you can then log in to the site and go to 'My Account' where you will have the option of sending some or all of your Gift Voucher to another person by email. When you send a Gift Certificate, you need to specify the following:

The name of the person you are sending the Gift Voucher to; The email address of the person you are sending the Gift Voucher to; The amount you want to send (Note you don't have to send the full amount that is in your Gift Voucher Account.); and A short message which will appear in the email.

Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Vouchers

If you have funds in your Gift Voucher Account, you can use those funds to purchase items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in your Gift Voucher Account for the future.

Redeeming Gift Vouchers

If you receive a Gift Voucher by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Voucher Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Voucher in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Voucher page. You will then be requested to create an account, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
           
2. During the checkout process, on the same page that you select a payment method there will be a box to enter your Gift Certificate Code. Enter the Gift Voucher Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Voucher Account. You can then use the amount to purchase any item from our store

If you have any problems

For any queries regarding the Gift Voucher System, please contact us via our Contact Page. Please make sure you give as much information as possible in the email.